Return & Refund Policy

How Returns Work (Terms & Conditions)

To protect our small-batch kitchen while honoring our promise to genuine food lovers discovering our brand, return requests under our Taste Guarantee are subject to the following conditions:

1. First-Time Customer Privilege (1 Product): This guarantee is valid exclusively for first-time customers on their initial order, limited to one (1) product/flavor per customer or household. Even if your order contains multiple items, the trial guarantee covers one product that you sampled.
2. Timeframe: Your return request must be raised within 5 days from the date of delivery. After 5 days have passed since delivery, products will not be eligible for return or refund.
3. Share Your Feedback: Before returning, you must reach out directly to our customer support team via WhatsApp or Phone Call. Please share your Order ID and honest feedback explaining what you did not like about the product. Your feedback helps our artisanal kitchen continually improve.
4. Trial Quantity Limit: The guarantee is designed so you can taste and experience the product. Therefore, at least 75% or more of the product must remain intact (no more than 25% consumed). Products that are substantially consumed or empty are strictly not eligible for return.
5. Safe Packing: Please pack the item safely so that it reaches our address without spillage or damage during transit.
6. Returning the Product: The customer sends the product back to our address using any courier or postal service convenient to them, covering the return dispatch.
7. 100% Refund Upon Receipt: Once the returned product reaches our facility, your 100% refund of the product purchase price will be processed within 3 working days. (Initial shipping fees, if any, are non-refundable).

Damaged, Defective, or Incorrect Deliveries

If your package arrived damaged during transit, leaked, or had packaging defects, please notify us within 5 days of delivery with clear photos/videos via WhatsApp or email. Upon quick verification, we will immediately arrange a free replacement or full refund without requiring you to bear return shipping.

Order Cancellations

Orders can be cancelled before they have been processed and dispatched from our facility. Once an order has shipped or is out for delivery with our courier partners, it cannot be cancelled in transit.